I have been taking my senior cat to the Westend Vet Clinic now for several years and agree 100% the previous owner / management / vets were horrible, so bad I take my little dog elsewhere. I visited today for the first time with the new owner. Wow!! What a turnaround, I was so impressed with the level of service, their compassion and expertise, and even better so friendly. You can tell they really care about your pet. I have hoped to find a vet exactly like this for my little guy for years and today I found them. Give them a second chance, you will be very happy.