COVID19 Update

To all our of our clients and patients: 

With growing global concerns around COVID-19, we want to provide you with an update on our response. The health, safety and well-being of our team, patients and the public continues to be our top priority. We will not be booking regular wellness and routine appointments until further notice. We will continue seeing patients on a case by case emergency basis only during this time. Drop-off, currently scheduled, and urgent procedures may continue depending on the progression of the situation. Patients will be contacted individually regarding their existing appointments. We will reassess the situation in the coming weeks to determine the safest course of action for resuming our full services.

Please only contact the clinic regarding your existing wellness appointments if you would like to cancel or reschedule. Otherwise, if there are necessary changes to your appointment you will be contacted. 

If you are symptomatic of any communicable illness, please call us to reschedule your routine appointment or make arrangements for an unwell visit to see if contagion protocols are available to facilitate care of your pet.

When you Arrive:

We will be observing an updated facility capacity limit of 3 clients at a time during the coming weeks. This will ensure that there remains a safe distance (appx.9 ft) between patrons inside the office. Please be considerate of this, as you may be asked to wait outside or be called with a specific arrival time so we can manage the waits.

If you are in a high-risk group due to age or pre-existing conditions please contact our office before coming in to pick up food or prescriptions so we can assess necessary precautions we may take for you. 

Emergency and Unwell Visits:

If your pet is having an emergency, we are here for you. However, if any of the following applies to you we ask that you inform us of your condition by phone:

– Fever, cough, sneezing or difficulty breathing (with or without pneumonia) OR

– Travelled to COVID-19 affected area within 14 days OR

-Close contact with a confirmed or presumptuous case of COVID-19 OR

– Close contact with someone who was ill and had travelled to COVID-19 affected area within 14 days.

We will make an assessment over the phone and determine whether you should bring your pet to the office for treatment.

Prescriptions, Food and Special Orders:

If you require prescriptions, including food, we do have stock and urge you to ensure you have enough for the next 5 weeks as we are uncertain about the viability of orders and deliveries over the coming month. Please continue to follow instructions carefully and do not discontinue medications or perscription diets. If you have any questions or concerns do not hesitate to contact us.

If you have made a special order, you will be called when it arrives with a specific time for pick up to help us manage capacity. Please adhere to this schedule to the best of your ability. 

Special orders which have not been picked up within 48 hours of arrival will be considered available for sale to other patients in need of supplies. If you need more time to pick up your order, please email us at to ask for an extension and a new pick up date and time. 

Please make new medication refill and food reservations via your Petly account or by email.

Please try not to call the office regarding Existing Order Pick-Ups as we would like to reserve phone time for more urgent matters.

Sanitization Protocols

We will be increasing the frequency of virucidal santization across all clinic surfaces. You may notice staff wearing protective gloves or masks. Please do not be alarmed by this–it is our prerogative to protect ourselves and you so that we may continue to help your pets.

We ask that patients presenting to our office do their part by washing their hands or using hand santizer as they enter and leave the practice. Your pet won’t be able to contract the virus and is not a known carrier but precautionary measures to ensure unnecessary contact is minimized and increased sanitary measures are recommended, including decontaminating leashes, collars, booties, jackets, etc.

We will continue to service our patients in the safest manner possible, ensuring the health of our team and patients. Please do not hesitate to call or email us if you have questions or concerns at 604 685 4535

We know this is a scary and stressfull time for everyone, please be safe and exercise caution. 

Dr Helene Childs and your team at the West End Veterinary Clinic

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